Eeqq Privacy Policy — Your information is completely safe with us

Under eeqq's privacy policy, we only collect the information necessary to provide you with the best service. We do not ask for any personal data beyond what is needed. The types of information collected are detailed below:

Information collected at registration: When you create an account with eeqq, we collect your name, mobile number, email address (if provided), date of birth, and preferred payment method. This information is used for identity verification (KYC) and account management.

Identity Verification Data: National ID or passport number, a scanned copy of your ID with photo, and a selfie. This information is collected solely for anti-money laundering compliance and age verification.

Financial Transaction Data: bKash, Nagad, or Rocket number, deposit and withdrawal history, and transaction amounts. This information is required to process payments and ensure financial security.

Automatically Collected Data: When you use eeqq, your device's IP address, browser type and version, operating system, page visit history, and session duration are automatically logged. This helps us maintain site security and improve performance.

Eeqq uses your information only for specific, defined purposes — never beyond what is intended. We use your data for the following:

• Account Management: To verify logins, process password resets, and maintain account security.
• Payment Processing: To accurately process deposit and withdrawal requests.
• Identity Verification: To complete the KYC process for anti-money laundering and fraud prevention.
• Customer Support: To properly address your complaints and queries.
• Promotional Communications: With your consent, to send you bonus offers and updates about new games.
• Platform Improvement: To analyze user experience and improve our overall service.
• Legal Obligations: To comply with applicable laws and regulations.

Eeqq never shares your information with third parties for advertising purposes. If you'd prefer not to receive promotional messages, simply let our support team know and we'll opt you out at any time.

The most important aspect of eeqq's privacy policy is this — we never sell your personal data. However, certain information may be shared in the limited circumstances outlined below:

All partners with whom data is shared are bound by strict confidentiality agreements. They may only use the data for specified purposes and are required to delete it once that purpose has been fulfilled.

Eeqq uses cookies and similar technologies to enhance your browsing experience. We use three types of cookies:

• Essential Cookies: These are essential for the website to function properly — they maintain login sessions, handle security checks, and cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection or favorite games. You can disable these cookies, though some features may be affected.
• Analytical Cookies: We analyze which pages are most visited and where issues occur to improve the site. All data collected for this purpose is fully anonymized.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent eeqq from functioning properly.

In accordance with eeqq's Privacy Policy, we do not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For the duration of active account status and up to 5 years after closure.
• Financial Transaction Data: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Logs & Session Data: Up to 90 days.
• Customer Support Conversations: Up to 2 years.

After the applicable retention period, data is automatically deleted or anonymized. If you request account deletion, all data — except what we are legally required to retain — will be removed within 30 days.

Under eeqq's privacy policy, you hold certain important rights over your own data. We fully respect all of these rights:

• Right to Know: You may request at any time to know what information we hold about you and how it is being used.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that certain uses of your data be restricted.
• Right to Data Portability: You can export your data in a structured, portable format.
• Right to Object: You may object to the use of your data for specific reasons.

Eeqq's services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor attempts to create an account on eeqq, the account will be terminated immediately.

If you believe a minor's information has been stored in our system by mistake, please contact us immediately at support@eeqq.ws. We will delete that data without delay.

Child protection is a top priority in eeqq's Privacy Policy. Our age verification process is strictly enforced to ensure no minors can access the platform.

Eeqq uses industry-leading technology to keep your data secure. Our security infrastructure is built across the following layers:

• Transmission Security: All data transfers are secured using TLS 1.3 protocol.
• Storage Security: Stored data is protected with AES-256 encryption.
• Access Control: Only authorized staff can access specific data, and all activity is logged.
• Two-Factor Authentication (2FA): Mandatory for staff system access.
• Penetration Testing: External security audits every six months.
• Incident Response: In the event of a security breach, affected users will be notified within 72 hours.

That said, no one can guarantee complete security on the internet. You should also take precautions — use a strong password and never share your login credentials with anyone.

Eeqq may update this privacy policy as needed. For significant changes, registered members will be notified via SMS or email at least 7 days in advance.

Continued use of eeqq after any policy update takes effect will be considered acceptance of the revised terms. If you do not agree to the updated policy, you may request to close your account.

The date of each update is noted at the top of this page under "Last Updated". Previous versions are available upon request.

For any questions, complaints, or requests regarding eeqq's Privacy Policy, please reach out to our dedicated privacy team. We take every request seriously and aim to respond promptly.

If you are not satisfied with our resolution, you may file a complaint with the relevant data protection authority. We always want you to be happy with our service and to have your privacy fully protected.